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AI platform for contact management and resolution

Artificial Intelligence that turns contacts into action.

Synertia understands, resolves and turns every interaction into useful information for your organisation. Voice, email, web, WhatsApp and other channels, on a single platform.

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How it works

From every contact to a decision.

From the first interaction to resolution, Synertia understands, resolves, acts and turns every contact into management information.

  1. 01

    Contact

    Voice, email, web, WhatsApp and other channels.

  2. 02

    Understand

    Identifies intent, context and need.

  3. 03

    Resolve

    Answers and resolves autonomously whenever possible.

  4. 04

    Act

    Records, routes and runs processes.

  5. 05

    Analyse

    Turns interactions into data and management insight.

The platform

Much more than customer service.

Every interaction feeds a consolidated view of the organisation, so you can follow needs, recurring topics, service levels and operational performance.

Illustrative data

Overview

Real-time activity analysis

Contacts4812
Resolved by AI71.4%
Tickets1377
Citizens2964
Successful transfers94.2%

Contact trend

By channel

  • Voice58%
  • Web18%
  • WhatsApp14%
  • Email10%

Subjects · who resolves

  • AI
  • Agent
  • Open
  • General information
  • Appointments
  • Document requests
  • Payments
  • Complaints

Ticket status

  • Completed66%
  • Transferred24%
  • Email7%
  • New2%
  • Under review1%

Consolidated view

Every channel and every request in a single information base.

Traceability

Every contact with history, recording, transcript and timeline.

Information for decisions

Service indicators and recurring topics, in real time.

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People first

Technology doesn’t replace human relationships. It makes them more valuable.

Synertia automates what technology can resolve, organises what needs follow-up and lets teams focus their time where it really matters: on people.

Smiling professional in a bright, modern workplace.
  • Information resolved by AI
  • Request routed to the team
  • Process created automatically

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“Hello, this is the Synertia digital assistant.”

Case studies

Technology in production. Results in the real world.

Synertia is already in use across public and private organisations, adapting to different sectors, contact volumes and operational realities.

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Some public reference projects

Measurable results

More efficiency. Better service. Better-informed decisions.

73%

of requests resolved autonomously by AI

Result observed in a real Synertia case study after just one month using the platform.

24/7Availability
OmnichannelVoice + Digital
360ºIntegrated view of contacts

One platform. Different capabilities.

From interaction to intelligence.

SYNERTIAENGAGE

Intelligent omnichannel service.

SYNERTIAAGENTS

AI agents that carry out tasks and processes.

SYNERTIAINSIGHTS

Dashboards, analytics and operational intelligence.

SYNERTIAKNOWLEDGE

Organisational knowledge powered by AI.

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About Synertia

Technology built on experience.

Synertia is the Artificial Intelligence brand of Global Watch, Lda., created to help public and private organisations transform how they communicate, operate and use information.

About Synertia
+30 years of combined experience, in Portugal and internationally.

Management, technology and multi-sector experience applied to building Artificial Intelligence solutions for the real problems organisations face.

Next step

Discover what Synertia can do for your organisation.

Talk to us and meet an Artificial Intelligence platform built to solve real problems.

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