INÊS

The challenge

In a hospital, the phone line concentrates requests about outpatient appointments, exams, admissions, surgery, patient transport or billing. ULS Almada-Seixal wanted to optimise and modernise telephone service in a secure, configurable and inclusive way, with each request reaching administrative teams already understood, recorded and ready to handle.

The Synertia response

INÊS is the digital assistant of ULS Almada-Seixal, in a pilot project at Garcia de Orta Hospital. It provides immediate voice service, 24 hours a day, 7 days a week, with no waiting lines and with institutional security. It identifies the subject and the service involved, produces a request summary with suggested actions and routes it to the right team, with recording, transcript and full timeline.